General

How do I diagnose a problem with my plants or garden?
We will try our best to diagnose a problem in your garden. You can email us a photo of the problem and/or you can describe the problem to our “Ask A Gardner.” If you’d like, you can self-diagnose with OSU’s website on plant pests and diseases. Link to OSU plant disease website, and ask a gardner page, as well as a phone number, or email option.

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Ordering

How do I return an item?
The best way to return an item is to contact us by email or phone. We will be happy to credit your account or credit card. We can decide then, when is a convenient time for us to pick up the returned product.

Do you guarantee your products? For how long?
Yes, we guarantee our plant materials for a year if the plant should fail, or there is an error in product. Examples of these are: a disease kills your tree within a year, or your Pink Dogwood blooms white when spring arrives. Our mantra is that the customer is always right, but we trust you will know the difference between a plant that has failed, and a plant that has been left unwatered in the sun for two weeks.

What if I need a plant that is not on your list? Can you find it for me?
Yes we can. We have a database of growers that allows us to search for specific plants and sizes. This allows us to accommodate your more specific or unique orders. Follow the plant request link, and put in the size, quantity, and plant name you are looking for. A Customer Service Representative will contact you.

Deliveries
Please allow 5-7 business days for us to complete your order. When placing your order you can choose the delivery date to accommodate your schedule or time-line for a project. We will contact you to confirm the date.

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